3. Refer to theStar Alliance Rewards Terms and Conditionsfor available status tiers and additional terms and conditions. What happens to my AirpointsDollars if I move away from Australia? See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. Understanding your online account. The airline says one of its Star Alliance partners has been impacted by a security data. Please enter username to reset password Username Submit The same applies if you are a Koru member. If you need other help with your booking, please visit our general help page. The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. Check the vaccination and testing requirements for international travel before you book and fly. .content.header-bottom { Why do certain services or transactions require authorisation using multi-factor authentication or a one-time PIN? Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. .content.header-bottom { I have recently changed my name, how does this affect my Airpoints membership? Star Alliance frequent flyer programmes are independent and separate, therefore we cannot transfer your AirpointsDollars, points or miles between them. Airpoints Terms and Conditions apply. Programme Rewards Members earn 2.50 Airpoints Dollars per day's rental, on all qualifying rentals*. You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. For members living in Australia, one Australian Airpoints Dollar is equivalent to one Australian Dollar for redemption. 5. Airpoints help. Check ourtravel partnerspage for your AirpointsDollars earning power on hotels, rental cars, taxis, insurance, parking and more. For example, if you fly from Sydney to LA in Economy Flexi, you could earn between 69.50 and 104 Airpoints Dollars and between 102 and 161 Status Points. Remember, always use unique passwords or passphrases for online sites and services to keep them safe and to minimise any risk to you if one account is breached. Learn about the Airpoints programme. It also gives some assurance that the site name has been officially registered but it does not always guarantee that it can be trusted. You can also purchase a Star Alliance upgrade using AirpointsDollars. Please note we are not reissuing Airpoints cards now. Simply click on the "sign in" button on. Then you can spend your AirpointsDollars on flights and OneUp upgrades. The airline says more than 2,000 flights are booked everyday utilizing Airpoints a number which at first glance is surprisingly large given the size of the carrier and program's reputation for not being very rewarding. To change your account details, please see the FAQ below. Air New Zealand has apologised after some of its airpoints members have had their information stolen. For members residing in New Zealand or anywhere other than Australia, one Airpoints Dollar is equivalent to one New Zealand Dollar. -ms-box-orient: horizontal; Avisworld.com is a Car Rentals website . @media (min-width: 768px) { Tel: 1800 00 55 63. No, AirpointsDollars may not be exchanged for cash. New deals go on sale every day and they are available any time from midnight. How do I know how many Airpoints I'm earning? No. Do use a password or passphrase that has at least 12 characters for your AirNewZealand account. If you believe your credit card is compromised, contact your bank immediately. You can also sign in to the Air NZ app, which will display your upcoming Air New Zealand flights. clear: both; .content.header-bottom .usp-content { However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. If you've not registered yet, you can register for Airpoints online. Here's a simple guide to get back on course and make the most of your rewards. Some flights with our other airline partners may also earn AirpointsDollars. TWG Head of Customer Loyalty & Engagement. You will then be able to enter a new password. Air New Zealand Lounges. Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership. Currently it is not mandatory, but highly recommended as it helps us add an extra layer to authenticate you and stop unauthorised access to your account. Download the Grabaseat mobile app through. See the Airpoints terms and conditionsfor full programme details. What happens if I fail to complete the email and mobile verification process? Digital Airpoints cards. align-items: center; Airpoints is Air New Zealand's loyalty programme where travellers can earn Airpoints dollars and then exchange the points for rewards, including flights and rental cars. Transaction limits and other reasonable redemption conditions of Star Alliance Rewards apply. The relevant month, will be the statement period set out in your monthly statement. Pro-tip: For the best Oscar experience, sign in to the website first. If your Airpoints member name and your travel name don't match, we need to know you 'are you' before we award your AirpointsDollars, so in that case you'll need to email us with copies of: If you update your Airpoints and Koru name details, the process will all be automatic as your details will match. If they are not an Airpoints member there will be a service fee of $25 or 25 AirpointsDollars to add them to your Gifting Register. Do update your password regularly. 300 bonus Air New Zealand Airpoints Dollars will be awarded to the eligible Card Member's Account 8-10 weeks after the spend criteria has been met. Westpac Airpoints World Mastercard. Yes they are. What should I do? Inflight entertainment. Can I exchange my AirpointsDollars for cash? Can I purchase additional AirNewZealand lounge Guest Passes? How are prices calculated in the low fare finder? If you call AirNewZealand, we will need to verify your identity in order to help you. (AirNewZealand reference numbers end in "H".). The Qantas Status Fast Track covers 16 airlines: Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Delta Air Lines, Eva Air, Etihad Airways, Korean Air, Shenzhen Airlines, Singapore Airlines, South African Airways, Thai Airways, United Airlines and Virgin Australia. We want you to have the best chance of getting a greenlight deal, so here are a few tips: Why do some deals say 'next best price'? On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. You will need your booking reference and the last name on the booking. These changes took effect automatically on 1 February 2023. It's possible your missing AirpointsDollars and Status Points are still being processed. What are grabaseat email alerts? The team are available 0900 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as possible. New Zealand domestic check-in. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. I can't remember my Airpoints number, how do I find it? Our lowest fares sell out quickly and may not be available on all flights or days. Simply enter your Airpoints number when you book a flight or with one of our travel partners. Of course, if you are an Airpoints member and you already have an airnz account, there's no need to register again for grabaseat - just use your airnz username and password to login. Status Points add up to make you eligible for Silver, Gold or Elite tier status. We'll email this reminder to you, along with your Airpoints number, and a link to sign in. To start, please enter your username. You can make many changes to your flight details online: All you need is your six character booking reference. Once you have logged in, you can set up your email preferences so you can start receiving grabaseat emails. Please sign in with your Airpoints details by clicking on the link below. Airpoints Dollars are credited to the person who actually travels, regardless of who pays for the ticket. It also generates unique and strong passwords for your use. If you are an Airpoints credit card holder, please also call your issuing financial institution to have the name on that account amended, as the name on your accounts must match for your credit card AirpointsDollars to be added automatically. 2. You must be able to send us evidence of the correct or new name so that we can update it. Air NZ Booking Assistance: 0800 737 000. I forgot the password for my Airpoints account, how do I reset it? } Airpoints Store Online | Shop Fashion, Beauty, Home & More | Air New Zealand Free delivery NZ wide Shop with Airpoints Flexipay 10,000+ Great rewards Featured Products Mt Difficulty Shop Mt Difficulty Pinot Noir Rose A141.30 Huski Shop Huski Beer Cooler A44.99 Champagne Laurent Perrier Shop Cuvee Rose NV Bamboo Jacket - Limited Edition A253.00 * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. Watching your AirpointsDollars and Status Points add up is easy with your online account. $95 spent up to (and including) $15,000 = 1 Airpoints Dollar. Onboard your flight. There are lots of ways to earn AirpointsDollars and Status Points, and some come through later than others. display: block; You can register for email alerts, bringing our best deals to your inbox each morning. Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to. display: -webkit-flex; Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. 3 Status Points are earned on applicable credit cards only. Once your password is compromised on one site it could be used on others. Existing HSBC customers transferring from another HSBC credit card or customers who have held a HSBC Star Alliance Credit Card within the last 18 months are ineligible for this offer. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. See the latest travel alerts and helpful FAQs. sales presentation can be a very "hard. Try changing the travel date(s), number of passengers or even the destination. Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. How to Sign in to Your Air New Zealand Airpoints Account The login page will require either an Airpoints number, username, or email, and a password to access your account. You can find out your username by heading to the sign-in page and clicking 'Forgot your username' torequest a username reminder. Book by phone: Have your Airpoints number ready when you call the Air New Zealand Airpoints contact centre on 0800 247 764 (or +64 (0)9 357 3000 if you're calling from overseas) Book via a travel agent: Provide your travel agent with your Airpoints number at your time of booking text-align: center;